Information

Returns & Exchanges

During the current pandemic we do not wish to accept returns or exchanges where possible. According to ACCC guidelines refunds or replacements only need to be offered when an item is faulty. For these reasons we do not accept change of mind returns at this time. 

We provide size charts for all items. For wrong size we will exchange IF we have the alternative size in stock and within 7 days of purchase only. Buyer will be responsible for return post and post charges of the replacement item will apply. 

Items must be in new condition with original tags attached and original packaging. Packaging and tags must also be undamaged.

We will not accept returns on items for wear and tear or careless treatment such as damage from rough surfaces or spills etc

There are no returns or exchanges on tights, socks or underwear as per Health Department. A ladder or hole in tights does not indicate they are faulty. 

 

Faulty items

Please photograph the item and email to hello@theballetshoppe.com.au within 7 days of purchase.

In some cases we may require you return the item to us for our suppliers to inspect it. Please don't send it to us unless we advise you to. Items returned without our prior authorisation will be disposed of.

Shipping

We offer a flat rate shipping of $10 and free shipping for purchases over $150. At present this is via Australia Post and is tracked. 

Orders will be posted out next business day.